PLAINFIELD, Ill. — Tax preparation software packages can be an easy way to do taxes and file them electronically. But if people don’t double and triple check personal information, their refund could end up in the wrong hands.

Thieves have found a way to get tax refunds before it goes into people’s accounts.

“We’re just tired of getting the runaround. We’d like to get some answers,” John Link said.

John and Madeleine link of Plainfield, Ill., filed their taxes early this year but they are still waiting on their refund and fear they may never get it.

“All we know is our money is gone,” Madeleine Link said.

Every year, they use the popular tax prep software TurboTax and file electronically. This year, when their refund was late, they noticed the wrong banking information on their filing, but it was too late

“We never have to put in any other information because it always carries over from one year to the next. This year something happened to where my account number and routing number for my direct deposit changed. I don’t know how, I don’t know why,” John Link said.

TurboTax told them their refund mysteriously went onto a Green Dot card, a pre-paid debit card.

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