CARY, North Carolina (WTVD) — We all know the best and worst kind of advertising comes from customer reviews. A Cary couple wanted to share their experience they had with a company, but they had no idea it would cost them $500.

With a newborn at home and lots of bottles to wash, hot water is a necessity to Jada and Fernando Jarillo. The couple purchased a new water heater from “Same Day Drain Cleaning and Plumbing Repair” of Apex for $1600, but right away they say the problems began.

“We started noticing that it wasn’t hot enough,” Fernando explained.

The couple immediately tried to get in touch with the man who did the job who told them his name is Brad, but they had no luck.

Jada and Fernando Jarillo

“The fact that we couldn’t even get him to call us back, was really frustrating and kind of insulting,” Jada said.

Jada said after several failed attempts to get in touch with Brad, they decided to hire another company. The couple paid an additional $544 to repair the water heater. The second company put it in writing that the mixing valve was not changed out during the hot water install, and that it caused the water not to get hot.

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