By Gilbert Baez, WRAL reporter

Fayetteville, N.C. — Two snowstorms plus 200 straight hours below freezing added up to an average temperature in Fayetteville in January of just 39.7 degrees, pushing home heating systems to their limits. Now, many customers of PWC are seeing their bills and wondering if the utility got its math right.

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Carolyn Justice-Hinson, PWC spokeswoman, said heat pumps are to blame.

“They’re great most of the time of the year, but if it gets below freezing, it is not an efficient type of heat. It has to work twice as hard to keep your home warm,” she said.

Twice as much work can mean higher electric bills. Some PWC customers told WRAL News they saw bills for January of up to $600. Others said they paid double what they paid for the same time a year ago.

Clarence Briggs, CEO of Advance Internet Technology, was among those who complained Monday night to City Hall.Going green to save greenHelp with the utility bills

“I’ve seen people put last year’s bill up, this year’s bill up, compare the two, and basically, the kilowatt-hour usage is the same.

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