Medicaid Non-Emergency Medical Transportation (NEMT) provides free or low-cost rides for eligible Medicaid recipients across the 9 counties to covered medical appointments. Coordinated through local DSS or health plans like Carolina Complete Health, this essential service ensures access to healthcare for low-income residents in south-central North Carolina.
Frequently Asked Questions
Medicaid beneficiaries needing medical transport.
Contact local DSS or health plan.
Non-emergency medical and behavioral health appointments.
You should ask for your ride at least 2 days before your appointment. For urgent pickups, like leaving the hospital or going to the pharmacy, you do not need to ask ahead of time. NC Medicaid Direct beneficiaries should ask for a ride at least 4 days before their appointment.
833-498-2262
855-397-3601
855-397-3602
800-349-1855
877-598-7602
855-759-9600
833-577-2309
877-685-2415
888-621-2084
Call your local Department of Social Services.
The NC Medicaid Enrollment Broker can help you find your health care option: call 1-833-870-5500.
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January, 2026
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August 26,2019
- Tuesday
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